Cancellation Policy

We ask that you please let us know if you need to cancel at least 24 hours prior so we can make your appointment time slot available to other clients.
We understand that things happen, and life gets busy. However, in the case of a short notice cancellation (less than 24 hours of your appointment time), you will be charged a $100 cancellation fee for every 30 minutes of appointment booked. No shows will also be charged a $100 no show fee per 30 minutes of appointment booked & required to prepay $100 at next booking goods towards services or treatments. Last minute cancellations do not allow us time to fill the providers schedule therefore we adhere to this policy.
By scheduling an appointment with us you are agreeing to our cancellation/no show policy and the card on file will be charged accordingly.

Late Arrivals

We reserve your appointment time, especially for you. If you are running late, please contact us as soon as possible. If you happen to be running more than 10 minutes late, we may not be able to accommodate your full service. In some cases, we offer you a shorter service if possible or the option to reschedule with prepayment of service. We need to ensure that we’re not running behind other clients.

We respect our patients’ time and kindly ask that you do the same for us. Thank you for understanding and appreciating our time and those of the clients after you. The late cancellation and no show fees are non refundable. These fees are for our provider’s time that they have blocked for you on their schedule.

Return Policy

We do not offer refunds on services and treatments rendered. Retail: Unopened product may be returned within 7 days of purchase for a gift card or credit to your Refine account. Opened product causing an allergic reaction may be exchanged within 30 days of purchase. A Gift Card will be provided in place of a cash or credit refund. Defective products may be exchanged within 14 days for the same product only. No refund on Gift Certificates purchases.