A Peaceful Environment
Your visit to our office should be a peaceful break in your day, and we ask that you help maintain the peace by placing your cell phone on silent or airplane mode while in our office. We take time to engage with our patients and we look forward to seeing you at every appointment.
How we Communicate with You
We may use your email address and your cell phone number to communicate with you. We may email and/or text reminders about upcoming appointments or notifications of events or special offers. If you opt out of the text/emails you will not receive appointment reminders and we will not take that into consideration if you no-show your appointments.
In return, you may text us with questions, concerns, or even text a picture of your treatment area. This text should not be used for emergency situations. In the event of an emergency, please call 911. Our text number is: 512-375-3386
Flexible Payment Options: We accept cash, check, and all major credit cards. Payment is due at the time of service. Attractive financing options are available. We offer Cherry and the patient is responsible for signing up.
Missed Appointments / Late Cancellations: We reserve a space in our schedule specifically for you. We understand that things happen, and life gets busy. However, in the case of a short notice cancellation (less than 24hrs notice), you will be charged a $100 cancellation fee for every 30 minutes of time booked with our providers. No shows will also be charged a $100 fee for every 30 minutes of time booked and will be required to pay $100 to book future appointments that goes towards the service at that appointment. Last minute cancellations do not allow us time to fill the providers schedule therefore we strictly adhere to this policy.
By scheduling an appointment with us you are agreeing to our cancellation/no show policy and the card on file will be charged accordingly.
Late Arrivals: We reserve your appointment time, especially for you. If you are running late, please contact us as soon as possible. If you happen to be running more than 10 minutes late, we may not be able to accommodate your full service. In some cases, we offer you a shorter service if possible or the option to reschedule with prepayment of service. We need to ensure that we’re not running behind other clients.
We respect our patients’ time and kindly ask that you do the same for us. Thank you for understanding and appreciating our time and those of the clients after you. The late cancellation and no show fees are non refundable.
Prepaid services: Must be used within 1 year of purchase. Services have a 1 year expiration and no refunds will be given towards unused services.
Promotions: Unless specifically stated, our promotions and/or special pricing may not be combined with other promotional offers. Please present any promotions/special pricing at the time of service; No price adjustments.
Quoted Prices: We will honor the pricing on a quote through the expiration date on that quote. Otherwise, our prices are subject to change at any time.
Refunds: Unopened products may be returned within 7 days of purchase. Opened product causing an allergic reaction may be exchanged within 30 days of purchase. A Gift Card or Refine Credit may be provided in place of a cash or credit refund. We do not offer refunds in any method other than gift cards or refine credit.
You Must Participate for the Best Outcomes
Follow our Pre-Treatment and Post-Treatment Instructions: We’ve developed these recommendations so that you will have the best outcome possible.
Treatment Outcomes Vary: Our goal is to give you, prior to receiving treatment, all the information you need to make an informed decision. Aesthetic medicine is not an exact science and your body may react in unexpected ways. We will provide you with the very best care, always keeping your aesthetic goals in mind. If you have a treatment outcome that is not what you expected, please make an appointment to come in and discuss your options.